Information and communication technology (ICT) managers have overall responsibility for the provision and use of ICT in the enterprise. They typically organize and supervise the work of a team of specialized personnel, for example, hotline and technical support staff, network and database administrators, software developers, web developers and instructors. They may be responsible for the company website and e-commerce (online business activity).
The ICT manager must first ensure that the company has the right equipment, which has to be as efficient as possible. Therefore, they need to have a very broad knowledge of the different ICT systems, as well as to be up to date on the advances in information technology in order to be able to advise other senior managers and make plans for the future.
They are also likely to be in charge of a budget, with the responsibility of spending the money wisely to hire the most suitable technology for the company. They work closely with equipment suppliers, negotiate the purchase and all after-sales services, such as technical assistance in case there is a defect in the equipment.
In addition to purchasing new systems, ICT managers closely monitor the technology that the company already has. They think about the needs of the company and identify the sectors in which new technologies can be of help to the work of employees. They can ask a business systems analyst to visit the company to do an in-depth study of the existing technology and propose suggestions for improving the situation.
CIOs keep a close eye not only on machines, but also on employees. Thus, they ensure that staff are properly trained and assisted in their use of ICT; They can request that an ICT instructor visit the company to teach employees how to use a particular system or software product, or the company can hire its own ICT instructor or instructors.
Managers are in charge of establishing quality levels, as well as ensuring that ICT staff carry out their work within budget deadlines and limits.
They are also responsible for the accuracy and security of the data within the company. The use and security of the information contained in databases is controlled by a strict data protection law; it is the manager’s responsibility to ensure that the systems are in place so that only authorized persons can view the data.
Citizens have the right to access the information collected about them in a company’s database, so directors may have to negotiate their access to it.
In the event of a problem with the company’s IT system, the IT manager must be able to find a solution quickly and efficiently. Also, you must ensure that backup systems are in place so that no data is lost if a failure occurs.